The dispatch platform that plans the day, watches the road, and picks up the phone.
CareVo runs the operations desk of a non-emergency medical transportation company: a real-time optimizer, live vehicle tracking, and an AI phone agent that resolves calls itself — or transfers to your office the moment one actually needs a person.
Most NEMT operations run on three disconnected systems.
A routing tool that doesn't talk to the phones. A phone line that doesn't talk to billing. A broker feed nobody reconciles until the invoice is wrong. CareVo runs it as one system instead.
The stack most operators run today
- Routing software that plans the morning, then goes stale the moment a rider calls in late
- A staffed phone line handling status checks and no-shows one call at a time
- Vehicle location that's a guess until someone calls the driver directly
- Broker billing reconciled by hand at the end of the month, discrepancies included
CareVo
- An OR-Tools optimizer that re-solves the day as trips change, not just once each morning
- An AI agent that answers every call, verifies the rider, and handles the routine ones end to end
- Live GPS from your existing fleet feed, refreshed continuously — not a phone call to find a driver
- Broker and billing data reconciled against real routing charges automatically
Every vehicle, live — not a dot that updates when someone remembers to call it in.
CareVo pulls live position off your fleet's own GPS feed on a continuous cycle, cross-references it against the day's plan, and knows the difference between a driver running late and one who's been idling at a pickup for ten minutes with the meter still running.
That live position feeds two things directly: a dispatcher's map that reflects reality, and an AI agent that can tell a caller "your driver is four minutes out" and mean it — not read them a scheduled time and hope.
The parts that used to need a person, until they didn't.
Real-time optimizer
Trips get assigned by a constraint solver, not a spreadsheet — capacity, wheelchair accessibility, shift windows, and drive time all weighed together, and re-solved the moment a pickup time changes or a new trip lands, not just once at 6am.
No-show handling that checks itself
A no-show isn't just a claim — CareVo verifies the wait window against the driver's actual arrival timestamp before it lets anyone, human or AI, mark one. Cancel the pickup leg without silently cancelling the return.
Broker & billing, reconciled
Trips sync from your Medicaid broker automatically. Invoiced amounts get checked against what your routing provider actually recorded for the trip — discrepancies surface before they become a dispute.
An agent that knows exactly what it doesn't know.
Verifies who it's talking to before it says anything about a trip. Answers what it can from live data. The moment a call is outside its scope, or asks for a person twice — it transfers, live, to your office. No dead end, no voicemail.
Built on the systems you already run, not instead of them.
CareVo sits on top of your existing broker feed and fleet GPS — it's an operations layer, not a rip-and-replace.